Frequently asked questions

I'm using Gmail. Why am I not receiving the Scholargram?

Gmail has a filtering system which sometimes filters emails from Chevening. :-(

It will occasionally filter some emails from Chevening (including the Scholargram), but not all!

We’ve put together a guide which provides help for the two most common ways that emails from Chevening go astray – follow the steps below to ensure that you can receive them in future.

Gmail recommends following these steps on a computer because many of them can't be done through the Gmail app.

If trying both of these steps does not locate your email, please take a look at the Gmail missing messages help page.

(You can also download this guide as a PDF.)
 

1. Has the email gone into Gmail’s ‘promotions’ folder?

Click on the promotions tab in your inbox:


If you can see the email here, click on the email and drag it into Gmail’s ‘Primary’ folder:

A notification will pop up. Where it says ‘Do this for future messages from xxx@chevening.org’, click yes. This will mean that emails from this address will not be filtered by Gmail in the future.

Did that work?

If not, please try step #2 below…

 

2. Has the email gone in the mail, spam, and trash filter?

Click on the little grey drop-down arrow at the right of the search bar (you can also search for 'Scholargram', or any other email term in the search box.):

Click on 'Mail & Spam & Trash':

Click the search button:

Your email will hopefully be located in this search:

Click on the check box for the email, then click 'More', and select 'Not spam' from the drop-down menu:

A notification should pop up saying: 'The conversation has been unmarked as spam and moved to the inbox'.

This email should now be in your inbox – and will go straight there in future! :-)

Did that work?

If not, please visit Gmail’s missing messages help page.

Last updated

10 August 2018

Category

Email

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