Technical support for the Online Application System (OAS)

I forgot my password. What can I do?

You will need to click on the ‘Forgotten your password’ link. This will send an email to the email address that you used to submit your application. Check your junk/spam mail to ensure that the email has not been sent there, and please only contact the Secretariat once you’ve checked that the email didn’t go to your junk mail.

How can I delete a document I uploaded by mistake?

If you have not yet submitted your application, you can delete a document by clicking on the ‘options’ button, displayed as three vertical red dots next to the date of your document. Within this menu you will find the option to delete.

Please note: When uploading your supporting documents in section ‘5/5 – Upload documents and submit’ of your application, they do not instantly appear in the uploaded documents section. If you cannot see your files after your first attempt to upload them, please press the red ‘refresh’ button just below before attempting for a second time. Unfortunately, we cannot delete or amend any documents you have uploaded, so it is important to make sure you press the red ‘refresh’ button between each attempt.

I registered an account on the system, but the ‘available open awards’ page is empty. What should I do?

This is an issue affecting a small number of users for whom the award cannot be seen. We make daily updates to the system which will ensure that the relevant award will soon be visible to you. The updates are made on working days only, so if you experience this issue on a Saturday or Sunday, the updates will be made on the following Monday.

I registered for an account on the online application system, but I have not received an activation email.

Firstly, please ensure you check your junk and spam boxes in order to access your activation email. Some internet email providers automatically direct emails from Chevening to these folders. To ensure that emails we send to you do not end up in these folders, please put our email address, which for application messaging is donotreply@chevening.org  on your ‘allow list’.

Instructions can be found here: www.chevening.org/faqs/why-am-i-not-receiving-emails-from-chevening

If you have checked your spam/junk folder and still have not received an activation email, please attempt to register again and check the registration page carefully – particularly that your email address is spelt correctly, does not contain any spaces or incorrect characters and is entered into the appropriate field.

When I access my application, there is a message saying it is locked out by another user and I am unable to edit.

If you have submitted an enquiry for us to look into, please note that we may need to access your application for a short amount of time whilst we investigate the issue. During this time you will not be able to access the application. Please close your application and log out of the system. You will be able to access your application again after a short amount of time.

I submitted my application, but I didn’t receive an email confirmation.

We are anticipating a marked increase in the number of applications being submitted prior to the application deadline. To manage this increase and to ensure that applicants registering for the first time and requesting password reset emails are prioritised, applicants may not receive a confirmation email once an application is submitted.

You can check that your application has been successfully submitted by clicking on ‘My applications’. There you will see the heading ‘Submitted/Under review Applications’. The number above this heading indicates the total number of applications successfully submitted.